These three words are the foundation of business at Smart Replace Corp. While I could build a large window replacement company with numerous sales people trying to capture a large amount of business, I know that is not the way I want to do business. I want us to be a people driven company, not money driven.
For over 16 years I have been replacing windows and doors in Florida homes, as a sub-contractor to many window and door companies, and I have learned from their mistakes. Most customers complained about lack of communication, months before they get their windows and doors, salesman will not return calls, permits are not ready, they re-schedule installations, lost time from work, they did not protect my belongings, etc.
After seeing the current reputation of the replacement window industry and the hoops home owners have to jump through just to buy windows and doors, I decided enough was enough.
I do not believe that homeowners should have to be subjected to sales people trying to maneuver them into a commission based window and door package, and because of this, you will not find pressing salespeople at Smart Replace Corp or an elaborate showroom. We do take our customers to manufacturer showrooms if they so desire, so that they can experience an actual function and fabrication of the product. You will always deal with the owner or a window and door consultant who has the experience of many years of installation, knowledge of applicable codes, exposures, wind zones as well as knowledge and application of products being sold. We all have a desire to help.
I understand that today’s consumers have access to an unlimited amount of information to help make buying decisions. The internet affords us unlimited opportunity to gather information. If you are reading this you are a smart consumer who is utilizing your resources to make an educated buying decision.